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News. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Two weeks later I checked the tracking system and realized there was no movement on the label. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. Get cancellation email again. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. Hope it was worth it to you, Bluefly. Over 2.8 million positive reviews on eBay. This is the worst website ever! I did attempt to see if Bluefly would provide a solution but nothing. Bluefly can take up to 10 business days to credit you for a return. Your shipment confirmation will indicate when an item ships with its tracking information. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. The dress I ordered was never worn - I tried it on and it was too big. Bluefly start taking better care of your customers. that's where i dropped mine off, and got a receipt. Please be careful when you go shopping. I'd check a couple other shops before I go ahead here. Bluefly is unable to process your refund if products are returned to the incorrect address. Returns will be processed within 2-3 business days from the date we receive your package. It goes against our guidelines to offer incentives for reviews. Product on Bluefly are available in very limited quantities for only a short period of time. Please rest assured, we offer only the best brand names and highest quality goods. for anyone's information in the future, walgreen's has DHL shipping stations inside. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Claim it and get a lot of features. It also suggests that the company is organized and has taken steps to secure its online presence. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Share your photos and videos with others to prove the truth of your words. Email us atflyrep@bluefly.com to request this. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. We also ensure all reviews are published without moderation. Customer service. Not worth the headache to deal with scammers. Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from Awful experience. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Never shop here, people. We found clear and detailed contact information for Bluefly. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. They promised to fix the problem. Return your package via FedEx (recommended for faster processing) or the US Postal Service. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. If you purchase a 50 item, it could cost you 75% of that item to return it. That lowers the value of the bag. Click here to get notifications about new complaints of Bluefly. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. If you checked out as a guest, please click here to first create an account with the email address used on your order. Placing it in a different location on the envelope may confuse the post office. Style # [protected] 2 month passed- no refund provided. Bluefly is headquartered in New York, New York. I have ordered a pair of shoes from Bluefly and they charged me twice. So disappointed since these were items I really wanted. Bluefly Returns - Does MyUS Offer Refunds or Return Services? Additionally $1 insurance will be deducted for every $100 of items in every shipment. I did not notice that. So now about my issue. But unfortunately I forgot the password to my account. International Returns As a marketplace, we have many suppliers and we areunable to offer exchanges. Highway Robbery- Do not return an item and expect your money back. No Exchanges Contacted customer service and they want me to pay restock fee and shipping for the return. Please note that additional fees may apply. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. How silly of me to have strayed Bluefly is a bunch of crooks and liars. The following day, I dropped off the package at a DHL authorised center and went on my merry way. Horrible way to run a business. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. I eventually sent multiple emails and their response was nasty. On top of it - the customer service was some of the worst I've experienced. When I wanted to return it, they sent me a label, I sent it back and got a .04 credit. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. And they were both LEFT boots. Independently owned. I bought a bag back in December with promises it would arrive before Christmas. Only free shipping could have improved it. Asked to return but because we had taken off tags, could not get any return. My item is over $250. Click here for supported locations. WHAT IS THE RETURNS POLICY Type of Entity: Limited Liability Company (LLC) Overview of Bluefly complaint handling. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Items will indicate their ship times in each description. POST-PURCHASE. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. A return address is required on certain types of mail. We conducted a search on social media and found several negative reviews related to Bluefly. BBB reports on known marketplace practices. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible. The latest review Gucci messenger bag was posted on Mar 28, 2023. Man oh man, this could have been a really nice shopping experience. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . I received an email indicate that return will be credit within a 10 days period. Tip for consumers:Don't buy anything you may want to exchange. On March 19,2023 I I purchased on Bluefly They also charge a restocking fee. As well as postage. Lately, it's gone down hill. They advertised new shoes, but sold me used shoes that were worn at the sole. Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. Bluefly i Their customer service is terrible. Subscribe to getexclusive offers on designerbrands. Email us at. I need to follow up on it. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. Ridiculous! Bluefly at Zulily! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Terrible and lazy customer service. I'm worried now. As an excuse they offered me a $25 dollar gift card! Apparently, all the other times I called and was told I would get my refund, they were LYING to me, most likely in the hopes I would just get off the phone and forget to check my credit card statement. I order it. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. the bag indicated is the final sale - no return or exchange. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. JavaScript is disabled. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. The rep was able to provide a tracking number, track my return and inform me that my package was just received. The return label will appear as an attachment at the bottom of your email confirmation. I would give this company zero stars if I could. I seriously regret ever arriving on this site. If you made an account prior to November 2019, then you will need to create a new Bluefly account. You must log in or register to reply here. Customer Service will respond to your email as soon as possible. No one in my family with size 5. I purchased a Prada handbag and received a counterfeit item. Please note this if you chose to order from them.

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