depop buyer wants refund

I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Depop is a trademark of Depop, Inc. When you make a purchase using links on our site, we may earn an affiliate commission. That's so bad, the other person must know exactly what they have done. Remember to always keep buyer/seller communication on Depop. Listing Items on the Depop App. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. However, it's important to note that Depop charges a higher fee. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? To leave feedback: Go to profile. About Depop. Mention relevant aspects of the transaction such as dates and place of delivery. Then . Select Selling > Refund Depop fee. How to avoid common Depop scams and fraud while selling on this popular marketplace! Providing proof of return will enable the refund to be processed. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. I didn't ship anything. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Depop is particularly popular with users in the US and UK. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. This application is not endorsed or certified by Facebook, Inc. To avoid this happening, you can simply add a Top Up card. To send a full refund, follow the steps for Full refund. Grailed is a trademark of Grailed, Inc. Vinted, on the other hand, came about in 2008 in Lithuania. This application is not endorsed or certified by Poshmark, Inc. Youll get a full refund if you dont receive your item. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). 68. r/Depop. Mercari is a trademark of Mercari, Inc. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. I definitely sent the payment through depop instant pay as goods/services thank god! What happens if someone requests a refund on PayPal? Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. This application is not endorsed or certified by Depop, Inc. This content may be old or outdated. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. Its that simple. sold an item for 150 and going to revieve 130 smh. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Really confused how this can happen. I am going through this now. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. The issue was outside of your control and contacting the shipping service may help you settle the issue. I'm sure Depop will have that policy too good luck!! So in the event of an item received but not as described dispute its always one persons word against anothers. How to Buy Online Safely, Securely, and Confidently. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. As know I have lost out on an item and money when I haven't done anything wrong? You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Can you get a full refund on Depop? So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Buyer wants a refund?? PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. If they reject, the dispute will be escalated to the Depop Support Team. Readers like you help support MUO. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Abusive behaviour or harassment toward other Depop users or staff. It all hangs on whether paypal agree that the transaction was unauthorised. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Read our review of Vestiaire Collective, including authentication Is Etsy legit? Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Each user has 180 days to request a refund via Depop. Refund Request LetterWhy Is It Important? The best return or refund experience is avoiding one altogether. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. View solution in original post 1 Kudo Login to Reply or Kudo Price your items competitively and fairly so both you and the buyer are getting the best deal. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Kudos / Solution appreciated. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. By browsing this website, you consent to the use of cookies. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. This application is not endorsed or certified by Tradesy, Inc. Provide evidence that the claim is false and that you qualify for Depops seller protection. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! This makes it sound like they've probably deleted their paypal account too? Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. As resellers, we all want the perfect sales experience from start to finish. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Be prepared to walk away. If you want to sell items on Depop, the process is very simple. Meet-in-person transactions. Log into your PayPal account. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. The seller doesn't fulfill their return policy as stated in the listing. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. Having formally issued a return on the platform, arranging the return is the next step. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Depop has buyer and seller protection that covers all transactions made within the app. Depop allows you to send and receive money by linking your PayPal account. Answer: Verify the date of the Paypal transaction. Quick Answer: How To Issue A Refund On Depop. By browsing this website, you consent to the use of cookies. This content may be old or outdated. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. I am suppossed to let.him have all.of this equipment for free? How do I refund a buyer who paid with Depop Payments? If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Vinted consists of five main sections, which you can access at the bottom of the screen. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Besides contact details, the page also offers a brief overview of the app. Go to your receipts. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Today, Vinted is a popular thrifting app with millions of users. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. You are viewing the PayPal Community Archives. Always use tracked shipping and always share it with the buyer once available. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. This application uses the eBay API but is not endorsed or certified by eBay, Inc. How do you handle a customer requesting a refund? After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. 1999-2023 PayPal, Inc. All rights reserved. Assign value in a principled manner. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. So, can you trust these apps with your data and money? I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Depop Ltd. Support. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. I know it definitely isnt damaged and he definitely isnt blocked from my side. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Poshmark is a trademark of Poshmark, Inc. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Respond to refund requests quickly. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. I'm also going through the same thing. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Vinted does not charge any fees for selling items. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. You can do this up to 180 days after the purchase. Explain why you want to return the item. Also the depop profile has blocked me. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Explain your decision. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Open communication can lead to a swift resolution. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. The full terms and conditions are covered in the eBay Money Back Guarantee policy. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Depop Payments refunds Log in to the Depop app. Depop is like a hybrid of Instagram and ASOS marketplace. If you paid by credit card and the issuing bank has initiated a chargeback. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. I will sue them all. Scan this QR code to download the app now. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Please make sure you've read the community rules, and that your post follows our posting guidelines. Hi, thanks for your speedy reply. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. If it's a low-cost selling process you're looking for, Vinted is likely the better option. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Its always worth checking if a website offers Buyer Protection before you make a purchase. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. I can affors to lose 100 percent of my sale. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Ah that's brilliant thank you so much, you've put my mind at ease!! PayPal uses SSL 128-bit encryption to keep data safe. The app is popular in countries across Europe, such as France and the UK. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. If you had met seller protection paypal would have reimbursed you. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. You are viewing the PayPal Community Archives. Select the transaction you'd like to refund > tap Refund. This application is not endorsed or certified by Mercari, Inc. Almost 10 thousand dollars! We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e.

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