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See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. I need to put a small deposit down ($20) with Home Depot. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. 14 0 obj <> endobj View Details. $299. This website makes use of cookies to enhance browsing experience and provide additional functionality. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. Check out our library of quick how-to videos. j=d.createElement(s),dl=l!='dataLayer'? ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. How about answering the phone ! && window.fetch I recommend against purchasing anything from Ego! I hardly ever write reviews but feel compelled this time. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. * For defects caused by material or manufacturing fault. The price has been fluctuating a bit but still cheaper than other places: Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. 2023 Trustpilot A/S. For online customer service requests, please email support@egopowerplus.com.au. This offer is non-transferable and applies only to the original purchaser. Ego should be sending out re-designed replacement units to customers with failed units. 2 years with registration completed within 90 days from date of purchase. EGO tools are backed by an industry leading 5-year warranty. Called the warranty number on Thursday. But nobody mentioned anything to me when I first set this up. Two states away. Bought a string trimmer with battery, then an extra battery October 2022. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns What would you like to do? Greenworks will offer warranties of four years on mower parts and only two years on the battery. The repair facility they sent to? var xmlHttp = new XMLHttpRequest(); Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. Here are 8 tips for writing great reviews. Sign up to hear about new Commercial Series tools and innovations. Battery charged, nothing jamming the head, it just stopped. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. How about giving a poop about the poor customers who made the bad decision to trust your products ! This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. The offer only applies to walk behind push and self-propelled mowers, it does not apply Don't waste your money. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Do you have no warranty? The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. We also ensure all reviews are published without moderation. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. However this process is SLOW. Check out our library of quick how-to videos. Battery works as expected until warranty runs out. EGO tools are backed by an industry leading 5-year warranty. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. It took some talking to get the rep to agree to replace my defective head. Authorized EGO retailers are identified online at. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': After that, they said it would need to be repaired but it's covered under warranty. This deposit is refundable when the repair service is deemed to be covered under warranty. The store will not work correctly in the case when cookies are disabled. Their support was quick to get on the phone and it was painless to create a warranty case. She hung up on me. } It goes against our guidelines to offer incentives for reviews. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. All items listed on the packing list in the user manual of the mower must be Visit eReplacementParts.com to find parts for your EGO tools. 2 weeks of on hold, nobody answers. They will not listen to what you say. ago HotSarcasm More posts you may like r/BMWi3 Join Please allow up to 24 hours for your account to update before redeeming points. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Chervon New Zealand Your receipt will be requested upon completion of this registration. Be the first to know about new products, innovations, and offers. They don't stand behind their product ..Never again am buying EGO. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. So beware if you try to take them up on their "5 year" year warranty. Outdoor Power Equipment Parts & Accessories. $1799. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. I bought a zero turn mower and its dead less than a year after purchase. This has been the most grueling process ever. One had power, one did not. If I could have given a zero star rating I would have. This warranty does not cover normal wear and tear, misuse 42 0 obj <>stream Over one hour waits. Though everybody that I spoke to said "it's normal" to take this long. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. This warranty does not cover parts or consumable accessories subject to wear & tear during use. After looking online it is apparently common for the string trimmer motors to just give out. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. To opt out of a category of data collection, select 'No' and save your preferences. f=d.getElementsByTagName(s)[0], I registered the string trimmer and they have the serial number and receipt. For the best experience on our site, be sure to turn on Javascript in your browser. . EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. Ughhh. Free Delivery. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. All rights reserved. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Great, I thought. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Where a valid The benefits to you given by this warranty are in Their board of directors should try calling the help line and see what customers deal with. '&l='+l:'';j.async=tru e;j.src= If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Find out how we combat fake reviews. This website makes use of cookies to enhance browsing experience and provide additional functionality. Low Price Guarantee and Free Delivery on orders above $99. So I called their warranty support line to see what could be done (I knew I was within warranty time period). Offer valid from 1st May - 30thJune 2023. Didn't call me back when promised. I wish I never bought EGO product. xmlHttp.setRequestHeader('Content-Type', 'application/json'); He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). Be the first to know about new products, innovations, and offers. We see that youre on the North America site but appear to be outside the U.S. and Canada. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. WebFont.load({ Just bought my first(and last) Ego. So I did. The store will not work correctly when cookies are disabled. $1249. than 30 days after the date of purchase. Our batteries and chargers are backed by an You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. }, If the mower The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). I asked if she was calling to help me and she replied You havent said anything. Impossible to get thru to customer service. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. The store will not work correctly when cookies are disabled. Here I am.7-8 weeks later.without a lawn mower. *U@H]$nG``x3@ = 5-year limited warranty. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Used them with no issues last fall and packed them away at the end of the season. BEWARE: EGO battery powered tools warranty is a scam. } The battery & charger are kept in my house when the weather is cold. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. What?? For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). Defective product will receive free repair. Chervon has no other liability under this warranty. Over one hour waits. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. I've charged my EGO 7.5Ah battery about 84 times. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Ph Australia; 1300 000 346. An authorised service center will be selected to repair the product according to the stated warranty terms. JavaScript seems to be disabled in your browser. year on all product, battery and chargers. I loved the EGO lawnmower I purchased, at first. We use dedicated people and clever technology to safeguard our platform. new Date().getTime(),event:'gtm.js'});var I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Claims under the warranty must be made within the warranty term. Cannot find a repair place nor can Ego find one. Zero customer care. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. We stand behind our products, so please call with any concerns or questions. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage To make a claim, Then I did leave a message that they did not return. Consumer Guarantee Act 1993. How about hiring some help ! The first time, I was on hold for about an hour. They received the mower and the process began. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. are excluded. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. This is a crazy policy. Ego customer service is the worst customer service I have ever experienced in my lifetime!! ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? JavaScript seems to be disabled in your browser. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Fast forward to now (April 2023) and while using the string trimmer it just stopped. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. For customer service contact us toll-free at: 1-855-346-5656. For the best experience on our site, be sure to turn on Javascript in your browser. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. IMO: Warranty is with product. So just over 2 weeks later and I still haven't received it. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. They never answered. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. The mower must be returned no later endstream endobj startxref Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. The second time the call back was the next day. For the best experience on our site, be sure to turn on Javascript in your browser. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); I called back for the third time and am awaiting a call back. Pulled out the powehead last weekend to do some trimming only to find it completely dead! An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Shop for your new EGO tools at Total Tools! I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Last update I got was that the item was marked "in transit" back to the store on the 17th. If you are serious about having the best warranty plan, then you go with EGO. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. That never happened. When requesting warranty service, you must present the original dated sales receipt. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. var theme_settings = { Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. Be the first to know about new products, innovations, and offers. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; Zero customer care. If you are new here, please review posting/commenting guidelines below. 100% satisfied with how EGO honors their warranty. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. EGO lasts longer without needing changes. The second battery worked for a while, but is not now and I am going through the process described above. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Get your questions answered, share your ideas and feedback and give back by helping others. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. families: ['Karla', 'Roboto', 'Source Sans Pro'] Claim your profile to access Trustpilots free business tools and connect with customers. I advised she hadnt asked me anything. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Claims under the warranty must be made within the warranty term. maintenance and safe usage of your EGO POWER+ tools and batteries. What would you like to do? The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. Warranty. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. The store will not work correctly when cookies are disabled. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. So in summary -- The initial call with EGO was very good. Be the first to know about new products and innovations. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. I did. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Click OK to update your details. JavaScript seems to be disabled in your browser. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream What does the charger have to do with anything? hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience.

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