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Choose the account you want to sign in with. Office 365 is a productivity suite made available through Microsoft. Now, a new update to Google Authenticator fixes that flaw. If you receive the message "You might be signing in from a location that is restricted by your admin,"your admin hasn't enabled this feature for you and probably set up a Security Information Registration Conditional Access policy. Security questions:Answer some security questions created by your administrator for your organization. After you sign in using your username and password, you can either approve a notification or enter a provided verification code. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. To add an account by signing into your work or school account using your credentials: Open the Authenticator app and select to the+button and tapAdd work or school account. As the Microsoft 365 administrator, you can enable your users to sign in to Outlook for Android or iOS app on their mobile devices without having to enter their username and password. Yeah I changed phones, and I couldnt reset my authenticator app because I had to use the authenticator app to set up the Authenticator app, This is the only solution that helped. 1. . If you're an administrator, you can find more information about how to set up and manage your Azure Active Directory (Azure AD) authentication environment in the administrative documentation for Azure Active Directory. If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method. This feature is on by default. Select the items you wish to be synced on to your iPhone, then click "Save". (View themyLSU Portal: Overviewfor more information.). After you're logged on to your account on a computer go to the Additional Security Verification page (link quoted above). On your Android device, go to Google Play todownload and install the Authenticator app. I begun setting up the Authenticator but paused the process to continue later. Please Help us improve this article. Steps are Two-step verification uses a second step like your phone to make it harder for other people to break in to your account. Then, selectAdd methodin theSecurity infopane. The options include: Mobile device text:Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. Microsoft Authenticator Penn State uses Microsoft Authenticator for multifactor authentication (MFA) as the identity-verification method for accessing secure Penn State resources such as Office 365, Canvas, LionPATH, WorkLion, Penn State Go, and more. Top Features: - All data stored in Authenticator is always encrypted - Store and generate secure two-factor and multi-factor (2FA & MFA) authentication tokens - Scan QR Codes or enter codes manually - End-to-end encryption for all stored codes - Unlock with Face ID & Touch ID You scan QR codes all the timeto view a menu, to pay for a poster from a local artist, to peruse a candidate's portfolio, to access a coupon, to join a business's Wi-Fithe list goes on. After you install the Authenticator app, follow the steps below to add your account: Point your camera at the QR code or follow the instructions provided in your account settings. To add an account by scanning a QR Code, do the following: On your computer, go to theAdditional security verificationpage. 6. There may be broken links in this article, the GROK staff has been notified and is working to resolve the issue. Set up Microsoft Authenticator and add your accounts. Open the Microsoft Authenticator app, select to allow notifications (if prompted), selectAdd accountfrom theCustomize and controlicon on the upper-right, and then selectWork or school account. Reset your password if you've lost or forgotten it, from thePassword reset portalor follow the steps in theReset your work or school passwordarticle. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. A pop-up window will appear. Please note you will only be able to use the Outlook application for LSUMail if you are using iOS 14 or later. The default authentication method is to use the free Microsoft Authenticator app. - Check device push notifications. I accidentally deleted my Authenticator app, now I'm unable to log in to my work website. Open the authenticator app on your mobile device, selectEdit accounts, and then delete your work or school account from the authenticator app. - Deleted and reinstalled the MS Authenticator app. myLSU PasswordPolicies & Security Levels. More a criticism of Microsoft than this solution: Is the ONLY way to get a QR code for Authenticator following a restore really to delete the existing account and re-create it? Please contact your administrator to delete one of your authenticator apps or hardware tokens. We love getting feedback from the general public, but our support efforts are generally dedicated to the. Click "Sign In". Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset. Note:For US government organizations, the only way that you can add a phone sign-in account is by adding it using theSign in with your credentialsoption, instead of upgrading from a QR-code based account. 8. For more information about security info, seeSet up your Security info from a sign-in prompt. This is a multi-step solution: This advice is found on the following Microsoft Support page down the page a bit: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5, It is helpful to be able to approve any required logons to the system that you need to verify on the new device using the Authenticator account approval on your old device. If you have it installed on your mobile device, select Next and follow the prompts to add this account. Finally, click on 'Verify Authenticator'. The following instructions ensure only you can access your information. They will be able to scan the QR code to log into Outlook on their phone or tablet. If youareallowed by your admin to use phone sign-in using the Authenticator app, you'll be able to go through device registration to get set up for passwordless phone sign-in and Azure AD Multi-Factor Authentication. . For step-by-step instructions about how to verify your identity with a text message (SMS), seeSet up security info to use text messaging (SMS). Note:If you don't see the authenticator app option, it's possible that your organization doesn't allow you to use this option for verification. Google Authenticator has finally caught up to Authy, Microsoft Authenticator, and more by adding sync for 2FA codes. Please sign in to rate this answer. If you have a new mobile device, you'll need to set it up to work with two-factor verification. You're required to do this only if your organization uses on-premises MFA Server. When the Security Info page came up, I just clicked on + Add Sign-in Method. 2023 Tap " Microsoft Exchange ". Information Technology Services 200 Frey Computing Services Baton Rouge, LA 70803 Telephone: 225-578-3375 Fax: 225-578-6400 You should edit your question instead of replying with a comment. Those black and white boxes appeared and integrated seamlessly into our lives. Approve the notification in the Microsoft Authenticator app, and then selectNext. A really helpful and clear solution to the hours I've spent elsewhere. As of June 2021, some apps will ask users to chooseTextorCallfirst. It includes products such as Word, PowerPoint, Excel, and many more. In Outlook on the web or other desktop Outlook applications, users may see notifications informing them that they can use Outlook on their mobile device. After you have set up multiple MFA factors, you may login to LSUMail with your myLSU credentials via. If you're having issues signing in to your account, seeWhen you can't sign in to your Microsoft accountfor help. finaly i found this solution. When using the Exchange PowerShell command, changes may take up to 8 hours to propagate. Your MFA factors are like keys; you should have more than one! 3. If that's not the case, you will need to contact your organization's Help Desk for assistance. Check if you are eligible for LSUMail by logging into, Still need help with MFA? 4. Sign in to Microsoft 365 with multi-factor authentication, Fix common problems with multi-factor authentication, Use MicrosoftAuthenticator with Microsoft 365, Change how you get multi-factor authentication codes, Admins: Set up multi-factor authentication for Microsoft365 users. In these cases, contact the administrator for your work or school account to use this authentication method. When you click NEXT, you'll get a QRcode to authenticate your account on your new phone. Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account , followed by Scan a QR Code. If you would rather use SMS messages sent to your phone instead, select I want to set up a different method. You can add your work or school account to the Authenticator app by doing one of the following: Sign in with your work or school account credentials (preview). Important:If you're not currently on your mobile device, you can still get the Authenticator app if you sendyourself a download link from the Authenticator app page. In the drop down menu select Mobile app for using the Microsoft Authenticator app: After selecting next, the Configure mobile app . Generating QR codes Louisiana State University. Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. For information about how to add the code manually, see seeManually add an account to the app. GROK is a resource of Louisiana State University developed and maintained with support of the LSU Student Technology Fee. 10. . Please see "More Help" section at the bottom, or contact the, Now you are ready to access applications utilizing Microsoft authentication and protected by MFA. Select 'Time-based', which should, however, be selected by default. An update to Authenticator for Android and iOS now stores backups of codes in your Google account. If the authenticator app is your default method, the default changes to another available method. The notification is only generated if the following conditions are met: The QR code experience is enabled for the tenant (this experience is enabled by default). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Accounts & IDs: (1) MyLSU Account ID, (2)Mainframe ID If that's the case, you should follow the instructions in theSet up security info to use an authenticator appsection. Tip:For a faster, and more secure, experience we recommend using an authenticator app rather than SMS verification. Try here. E-mail & E-mail Addresses at LSU (@lsu.edu), Office 365: Multi-Factor Authentication (MFA) Enrollment. SelectYeswhen asked to confirm to delete the authenticator app. Select theAccountthat you want to Reset the Password on. Security info methods are used for both two-factor security verification and for password reset. Authenticator will then generate a code,. We love feedback! Please note, if you are off-campus, you may be required to follow additional steps to prove your identity. I was just bounced back to my account profile that I had been able to access using the Authenticator approval on my old device. You'll have to add the authenticator app again, following the steps in theSet up the authenticator appsection of this article. Awesome. For more information about LSUMail, please visitLSUMail:Overview. There are different instructions for further authenticating personal Microsoft accounts on a new device basically requiring sign-in with your user name and password for the account you wish to verify. Set up the Authenticator app After you install the Authenticator app, follow the steps below to add your account: Open the Authenticator app. For step-by-step instructions about how to set up your security questions, see theSet up security info to use security questionsarticle. We rolled back this experience on commercial and enterprise users since we wanted to provide more security and customization for all the different cases they managed. iOS 6 (iPhone 5, 4S & 4, iPad 2 & newer, iPod touch (4th Gen & newer)), Office365: Logging in with Multi-Factor Authentication (MFA). --please don't forget to upvote and Accept as answer if the reply is helpful--. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. - Ramhound Jul 8, 2022 at 13:06 Added screenshot from Microsoft's doc to clarify. 1 You don't need the QR code you only need the Secret Code, do you have access to that, what exactly was generated when you created the authenticator? Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. 3. Phone sign-in. Onyourremotescreen,signinusingyourworkorschoolaccountcredentials. You should then see the option. To disable this feature, follow the steps below. If your phone currently has an e-mail app that is accessing the old LSU Exchange e-mail system, you must remove the account before proceeding to Step 2. If you don't have an account set up in the Authenticator app, you'll see a large blue button that saysAdd account. Scan the QR code provided by your organization to finish recovering this account". After doing so, click Next. Pick Authenticator and it will give you a step-by-step guide to re-adding and you are all set. AllRightsReserved. Your organization might require you to use the Authenticator app to sign in and access your organization's data and documents. (YouMUST manually changeyour passwordthe next time you log in.). We love getting feedback from the general public, but our support efforts are generally dedicated to the. Code generation. When you try add an work account it is asking for a verification code to set up, it give option to scan qr code but from where I have no idea where these codes and qr codes are supposed to come from Microsoft Authenticator AllRightsReserved. Scan the code with the Microsoft Authenticator app QR code reader. The authenticator app should successfully add your work or school account without requiring any additional information from you. If you want to use an authenticator app other than the Microsoft Authenticator app, selectI want to use a different authenticator app. The user is not already using Outlook for iOS and Android. If you are allowed by your admin to use phone sign-in using the Authenticator app, you'll be able to go through device registration to get set up for passwordless phone sign-in and two-step verification. If you have a Temporary Access Pass (TAP) you can use that to sign in. Click through all the steps to pick the Microsoft Authenticator and your verification method (I pick NOTIFY) until you get to the following pop-up dialog: Image is no longer available. After you scan your QR codes, you get confirmation that your Authenticator accounts have been transferred. For some reason, to find this information was a lot harder than it should have been. how to use the microsoft authenticator app microsoft support Sep 23 2022 web open the microsoft authenticator app on your mobile device and select begin . You won't have to reauthorize all your linked apps (or scan a QR code ) just because you got a . Select Microsoft (guest) as an organization and then I will get a code, enter that code in https://microsoft.com/devicelogin on other device. You'll need to choose a different method for two-factor verification. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Click Personal Preferences | Password Management. A brief history of QR codes. On theAdd a methodpage, selectAuthenticator appfrom the list, and then selectAdd. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, back up your account credentials and related app settings. Choose the account you want to sign in with. 6. When you get to the Additional Security Verification Page, click on the button to Setup Authenticator App and you will generate a QRcode that will allow you to authenticate your account on your new phone. If you've already set up two-factor authentication, it's helpful to still have Microsoft Authenticator working for the account on the old device to approve the sign-in on the new device that you're verifying. The work involved in providing these controls is extensive and the Identity team continues to work on them.

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