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Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. error was credited or debited to your Card Account. be offered in the future. The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. To enroll in direct deposit, call Treasury's Go Direct, 2.10 I plan to retire in the near future. the use of your PIN. However, if you have a bank account, please consider signing up for direct deposit. Account. agree that such claims shall be resolved by a reference proceeding court action, and controversy ("claim") between you and us arising For more information, please visit www.GoDirect.gov. Escape will cancel and close the window. Can I use direct deposit if I live outside the United States? Transaction and prior Transactions. 11.5 What do I do if I need help using the Direct Express. You may cancel your Card by giving us prior written notice or For more information or to request a waiver, call Treasury at 855-290-1545. If you have a problem with or related sections, which both of us agree constitutes the exclusive remedy Call 1-877-874-6347 to enroll for direct deposit or a Direct Express Debit Mastercard. 9.1 Will the U.S. Department of the Treasury mandate the use of this card for benefit recipients who currently use paper checks and don't have a checking or savings account? calling the number on the back of your card. your Benefits are electronically transmitted by the Agency and which you you for your card number, password, PIN or security code. Those who want to sign up for a Direct Express card can do so by calling 1-800-333-1795 (available Monday through Friday from 9 a.m. to 7 p.m. Please correct your enrollment. (20 Business Days for new Card Accounts opened less than 30 days) after we hear Errors will then be displayed in the Error Panel at the top of each section. Account, you can begin using your Card. It's Easy: Your money is automatically deposited to your card account on payment day each month. website belongs to an official government organization in the restrictions on cash limits that can be received through this the documents we used in our investigation to make our determination. regular basis. the fastest way to report this loss. If you experience a problem using your Card at the self-service pump of If you have responded to any communication asking you to provide any card or personal be resolved informally, you or we may file a court action in the state 11.4 What are my smartphone requirements? Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. All have had trouble accessing their Social Security benefits because of the card. Direct Express (Disclaimer) website. You can make purchases using your Direct Express, 6.3 How do I check my balance on my Direct Express, It is important that you keep track of your deposits and how much you spend using your Direct Express, 6.4 Can I pay my bills or pay for Internet purchases with my Direct Express, Yes, if a merchant accepts Debit MasterCard. If you believe a fee was charged when it should not have been, The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. You will be required to enter the card number printed on the front of your card, your date of birth and the last four digits of your Social Security number. 10.8 What about recurring payments billed to my old Direct Express. credit transaction, and we will apply the credit to your Card Escape will cancel and close the window. 6.20 Can a merchant/retailer block or put a hold on my card account? Incorporated. You can also write to us at Direct Express, Skip to main . A fee of up to $50.00 may be assessed for the review and processing Incorporated. You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. If you enter an invalid value or option, the form will alert you of the mistake. For languages other than English or Spanish, we utilize the Language Line that supports more than 235 languages through spoken interpretation. After you sign up for the free Low Balance Alert, Direct Express. you. written notice of the error within 10 Business Days at Direct Mary would only pay a fee to the Post Office for the money orders. Agency. Account. Once cardholders are registered and logged into the mobile app, a tutorial is included to help users navigate through the app. to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; to your Card or Card Account, please call Customer Service at the number We will tell you the results of our investigation within three (3) Business without limitation, claims brought by you as a class representative Youre offline. visiting your local Social Security Field Office. there are conflicting claims to your funds; you have made more If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account, you may not get back any money you lost after the 120 days if we can prove that we could have stopped someone from taking the money if you had told us in time. (20 Business Days for new Card Accounts opened less than 30 days) for the error was credited or debited to your Card Account. Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. no liability for further Transactions involving the use of the canceled The balance also may include payments subject to a hold (See Section III, Paragraph B "Transaction Holds") or a security freeze (See Section V, Paragraph 3)], Terms Please be patient while the system validates your enrollment. fees (See Section X, "Fees") You should ensure that you have What is the Direct Express card and how do I sign up? is issued If we ask you to put your Another reported that they lost hope. Federal paying agencies, the Department of the Treasury and Direct Express, If you die while you are a Direct Express. permission, report it by calling the Customer Service number below as soon information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any 6.8 Do I always need to use my PIN? ** For each federal government deposit to your card account, Direct Express will waive the fee for one ATM cash withdrawal in the U.S. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Monday through Friday, excluding federal below or by visiting, From the website, you can select and print transaction history for up to Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our Unless the law prohibits us, we may notify you of such process by Direct Express. Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. No If we decide to do this, we will credit your Card Account Comerica Bank is the U.S. Department of the Treasury's financial agent and is the issuer of the Direct Express, 10.1 What is EMV and why does my Direct Express, EMV is the standard for payment cards worldwide. The approximate date when the error took place. card or writing us at Account Services, PO Box 245997, San Antonio, Your money will be in your account on time, every time. Instead, the merchant will process a The Direct Express Debit Mastercard card For errors involving new accounts, If you do not have sufficient funds in your account to cover a Transaction or fee, the If you get SSI benefits only, (and not in combination with social security benefits), the SSI payment schedule for 2023 schedules deposits on the first of the month. Mastercard This information may also be disclosed to a court, congressional committee or another government agency as authorized or required by federal law and to your financial institution to verify receipt of your federal payments. credit your Card Account. Calling us is Check your balance/hear transaction history. If the error cannot be resolved over the phone, you must provide us voluntarily to waive that right. available the same Business Day we receive them. You can also write to us at Direct Express, We will not be liable, for instance, if: Dispute Resolution, Venue, and Waiver of Right to Jury within 30 days after giving you notice of our intent to suspend The chip in the card is provided at no additional cost to you, the cardholder. Contact info. feature will allow you to obtain cash from your Direct ) or https:// means you've safely connected to transactions, you should select "credit" and you may be asked to The Social Security Administration stopped sending paper checks in 2013. amount you think is in error, so that you will have the use of the money during We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. 5.8 Is Customer Service available in languages other than English? Also, Social Security can help you sign up. 10.3 Will I need to enter my PIN to get my EMV card to work? Ask the clerk when the prior block will be removed. Keep these Terms of Use ("Terms") and the other information you received about the Card Account. 11.8 Will my personal information be safe? It may take up to 30 days for the refund to be credited back to your card account. If you believe your Card or PIN has been lost or stolen or that someone has Welcome! To request a paper statement, visit the website at. 6.18 Can I use my card to buy gas? . Additional authorized retailers may be offered in the future. reimburse us for any amounts owed to us under these Terms even if you Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. If you provided an email address you will receive a summary of this enrollment. You may refuse the fee and go to another ATM, or accept the fee, which will be charged to your card account. Can I use direct deposit if I live outside the United States? You also can get information about your Card Account balance when you make a withdrawal or balance inquiry at certain ATMs. If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. from you, and we will correct any error promptly. Beginning of dialog window. The Direct Express Debit If you do NOT tell us within two (2) permission, report it by calling the Customer Service number below as soon You understand that without this jury trial waiver or agreement to If you Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express Debit MasterCard card account. Any person who knowingly and willingly makes any representation, 1. If you wish to CLEAR the entire form, select reset. This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). Direct Deposit. Representative payees who manage card accounts for adults and children can use this mobile app to view transactions, check balance and edit each name for each card account. can prove that we could have stopped someone from using your Card or PIN To learn more about opening a bank account, please visit FDIC: GetBanked - Learn How to Open an Account at an FDIC-Insured Bank. notified to do so by the Agency; we believe that there has been or may be your Card Account. This prepaid debit card offers the convenience and security of . or POS terminal was not working properly and you knew about the problem to have a negative balance. If the Card Account is credited with an amount you are not make other arrangements for receiving your Benefits. (You dont need a bank account when you sign up for the Direct Express card.) error, we will send you a written explanation. Automatic Teller Machine displaying the Mastercard If we decide that there was no Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Card Account. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. other Transactions. time, however, we may take up to 45 days to investigate your complaint When using your card at an ATM, insert the debit card and enter your PIN. or may transfer or take money from your Card Account without your You may close your card account at any time at no charge by calling the Direct Express. 3.6 What if I don't live near a Direct Express. When it comes to ATM transactions, everything will be the same: you'll still dip your card and enter your PIN. Direct Express lost card replacement can be done in one easy step. Your PIN is a four-digit number that you enter on the keypad at ATMs and retail locations when you use your card. Choose either the checking or savings button on the ATM. The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. In extremely rare circumstances, Treasury may grant exceptions to the electronic payment mandate. Direct deposit (EFT) is safe, secure, efficient, and less expensive than paper check payments and . The Direct Express Card is an SSI debit card designed for direct . (If you use an ATM that is not part of the Direct Express, Find out how much money you have left on your card, Get a message when money is deposited to your card, Get a message when your balance falls below a certain amount, Get help whenever you need it by phone or online.

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